Patient Services Representative JobWellington, FL 95461

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Why You'll Love This Job

Performs secretarial and administrative duties, Multi-Tasking, Time Management and utilizing knowledge of medical terminology, Creates an experience through phone calls.


  • Answer incoming phones
  • Respond to patient inquires including referral status, confirmation of appointment, etc.
  • Triage telephone calls as necessary
  • Schedule patients based on established protocols at all facilities (PFH, PUC, PAC, Wellness)
  • Confer with Clinical Staff to effectively communicate to the patients
  • Create Telephone Encounters and route to appropriate team member or providers
  • Assist in securing medical records prior to appointment
  • Assist with modification to Provider schedules as necessary
  • Assist in the request of processing prescription refills
  • Answer the back-line
  • Create and respond to Telephone Encounters in a timely manner
  • Assist with scanning and fax in box responsibilities as time permits
  • Adhere to Patient Centered Medical Home Protocols
  • Adhere to Accountable Care Organization Protocols
  • Perform other duties as assigned whenever needed

Skills & Qualifications

  • High School diploma required
  • 2-4 years medical office experience
  • Medical terminology
  • Excellent grammar, spelling, and punctuation
  • Knowledge of medical concepts, practices and procedures
  • Knowledge of EMR, E-Clinical Works preferred
  • Exceptional customer service and phone etiquette skills
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment
  • Makes reasonable effort to limit the use and disclosure of PHI to the minimum necessary in order to perform job
  • Team player, collaborator, results oriented
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